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Online RMA

Welcome to the AudioAmerica Online RMA page. Please carefully read the information below to help us expedite your return request. Once you've understood these instructions, click on the button at the bottom of the page to go to the Online RMA Form. Remember to indicate on the form the appropriate Audio America Branch (Atlanta, Jupiter, or Miami) where your request should be directed. Fill out and submit the form and an Audio America Customer Service representative will contact you within 24 hours.

Product Returns

Returns: All returns must be handled by our Return Authorization Dept. Fax (561) 842-7055 or custserv@audioamerica.com, with part #, serial #, description, and explanation of problem, and we will give you the necessary R.A.# to return the merchandise. Only boxes with an R.A.# clearly taped on the outside of the box will be accepted. Merchandise returned for any reason other than shipping error or defect will be assessed a 15% restocking fee and must be in its original box and packaging. A shipment refused for any reason is subject to freight charges both ways, a $25.00 restocking fee for the first $500.00, and $5.00 for each additional $250.00. These charges must be paid in advance of your next order. This is necessary to clear your account to “SHIP OK” status. Any new merchandise returned after six (6) months could be assessed a higher restocking fee. All new merchandise is guaranteed for six (6) months from date of shipment, by Audio America. After six (6) months, manufacturer’s warranties apply (repair only). Please note that Special Order Product is not returnable. Our Customer Service Department is one of the finest in the industry. We pride ourselves on a 24 hour turn-around time for R.A.’s. Please ask for our new R.M.A. Request Form. It will save you time, and expedite your R.A.

The following manufacturers require that a case number be obtained, prior to submitting a return authorization request from Audio America. Please note, this is a policy set by the Manufacturer and not Audio America. After contacting the Manufacturer, please include the case number on the Audio America RMA form. This will help avoid delays in processing your request. We are not able to make any exceptions to this procedure. We appreciate your business and will always try to provide you the best service possible. Thank you.

 MANUFACTURER LIST:

ATLONA – 408-962-0515

BOSCH – 866-782-8346

BRANDMOTION -  734-619-1250

CLARE CONTROLS -  941-328-3991

DIGITAL WATCHDOG-954-818-1091

EERO - 877-659-2347

FUSION - 623-580-9000

HAI - 800-229-7256 OPT 3

IC REALTIME – 954-772-5327

JUST ADD POWER - 727-517-4053

KEY DIGITAL - 914-667-9700

KVH - 401-847-3327

KWIKSET - 800-327-LOCK (5625)

LUXUL – 801-822-5450

PANAMAX - 800-472-5555 EXT 2324

PEERLESS - 800-865-2112

RTI CORP – 952-253-3137 – (30 DAYS ONLY THROUGH AUDIO AMERICA)

SUNBRITE TV - 800-331-4626

TIVO – 877-367-8486

TRIPP-LITE - 773-869-1234

UNIVERSAL REMOTE – 914-835-4484

VANCO - 630-879-0006

VIVOTEC – 408-773-8686

VONNIC – 626-964-4555

WYRESTORM – 844-280-9973

 

 

Jupiter, Florida Location
AudioAmerica
Attn: Returns
15132 Park of Commerce Blvd
Jupiter, FL 33478
 
Marietta, Georgia Location
AudioAmerica
Attn: Returns
1700 Enterprise Way SE, STE 109
Marietta, GA 30067

All returns must include the pre-assigned Return Authorization (RA) Number.

» Online RMA Form

15132 Park of Commerce Blvd.
Jupiter, FL 33478
Toll Free: 1.800.432.8532
Phone: 561.863.7704
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